January 2024 - Present

Manage commercial relationships for a multi-million dollar book of business across strategic accounts.

Strengthen client relationships through regular monthly & quarterly executive reviews and roadmap sessions.

Collaborate with client success teams to provide strategic product recommendations for improvement & adoption.

August 2022 - January 2024

Manage commercial relationships for a multi-million dollar book of business across corporate & strategic enterprise accounts.

FY23 to date achieved net revenue retention of 120% with 90% retention and generation of a quarter million in professional services.

Strengthen client relationships through regular monthly & quarterly executive reviews and roadmap sessions.

Work cross functionality to improve billing gaps leading to over half a million dollars collected in outstanding invoices.

Collaborate with client success teams to provide strategic product recommendations for improvement & adoption.

Prospect book of business & lead value based conversations around subscription expansion, vendor consolidation & overall video based engagement strategy.

January 2022 - August 2022

Closed over $500,000 in total revenue in first 5 months of transitioning into role including 5 new accounts.

Developed account plans and strategy for existing clients while simultaneously prospecting and closing new accounts for the social business.

Collaborated with and supported cross-functional teams consisting of individuals from a variety of business units including social, customer success, engineering, and analytics.

Collaborate with clients to provide strategic guidance on social content packaging and reporting back to their external partners.

Directly manage relationships with sports teams, leagues, agencies and overlay across relationships with streaming providers including Fox Sports, Disney, NASCAR, LA Chargers, Uninterrupted & The Athletic.

July 2018 - December 2021

Oversaw and managed 25 accounts including Fox Sports, NASCAR, Beats by Dre, the Kansas City Chiefs, the New York Islanders, Disney and Spotify: generating over $3 million in total revenue, with a 90% renewal rate and annual revenue growth.

Delivered a portfolio of customized reports including branded content studies, year-end social strategy reviews, social content valuations, and major event recaps detailing social and streaming performance.

Developed onboarding materials and training documents for the social insights product utilized by over 200 accounts.

Expanded responsibilities to include pitching and supporting three new product lines following the acquisition of Delmondo by Conviva.

Worked with internal product teams to improve product usability, increase customer engagements, define product feature requests, and provide comprehensive insights to guide company roadmap.

Provided continual data analysis on video player performance, quality of video experience, content strategy, and audience engagement to reduce churn and improve KPIs.

Prodigy Search (formerly Prodigy Sports) - Associate Recruiter

August 2016 - July 2018

Super Bowl 50 - Field Team Member

January 2016

A Teen View - Founder, Journalist

November 2009 - June 2014

Drexel University

Philadelphia, PA

Bachelor of Science,

Major in Sports, Media, Entertainment Business

Minor in Communications

Honors & Awards: 2016 LeadDog Mentoring Challenge, Conviva Race Against Time Award 2021

Technical Skills: Jira, Wordpress, Adobe Creative Cloud, Social Analytics, Video Analytics, Salesforce, ZoomInfo, Gong, Outreach & Airtable

Interests: Documentaries, Cooking, Travel & Music Blogging, Photography, Figure Skating, Embroidery